I get a billing statement in the mail, that I usually ignore. This time, I happened to glance at it. At the bottom of the first page, very easy to miss, it said "Important Information located on the last page." So, I flip to the last page, and in fine print, I shit you not, it says "Starting next month, your paper billing statement will incurr an addition $9.95 charge. To avoid this, go to blah blah blah... and sign up for electonic billing." WTF?!?